Why is it when you call a department store and they ask if they can put you on hold, they never wait to hear your answer?  I don’t want to be put on hold!  I called a department store this morning.  After slogging through a list of options, I finally pressed #4 and got a human who immediately put me on hold.  Actually, he just laid down the phone.  I could hear him chatting away in the background.  After 8 minutes and 53 seconds (my iPhone was keeping time) someone picked up the phone and hung up on me!  I immediately called the main number to complain.  The lady who answered was very nice and apologetic. She said with the hectic Christmas season, clerks are busy waiting on customers in line.  If that’s the case, don’t asnwer the phone.  Or at least take turns helping customers on the phone and in line.